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Student Success Outreach/Retention Specialist
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Position Number: 1528982
Location: Santa Maria, CA
Position Type: Student Affairs and Services

Student Success Outreach/Retention Specialist

Allan Hancock College serves more than 20,000 students in northern Santa Barbara County. Located on the central coast and just minutes from spectacular beaches and rolling vineyards, AHC operates three campuses - the main campus in Santa Maria, a state approved center in Lompoc and a center in Santa Ynez. As one of the largest employers in Santa Barbara County, the college is an integral part of the community and enjoys strong support from local leaders and industry.

AHC, a Hispanic-Serving Institution, is proud to serve underrepresented students. The college has twice received recognition from the Aspen institute as one of the top colleges in the country. If you are looking for a position where you can have a direct impact on our students, AHC may be the place for you!

To learn more about Allan Hancock College and the Central Coast, visit our Human Resources page at ">www.hancockcollege.edu and click on the Welcome to AHC video.

We are searching for an experienced Student Success Outreach/Retention Specialist at our Santa Maria Campus facility.

Primary Duties and Responsibilities:

STUDENT SUCCESS OUTREACH/RETENTION SPECIALIST

DEFINITION
Under the supervision of the appropriate student services administrator, the incumbent is to perform a variety of outreach, clerical, technical and student services related functions and serve as first point of contact with students and local school districts, which may include concurrent enrollment and pre-college populations. The incumbent will work with student service and instructional faculty and staff to ensure student success while valuing and promoting the mission and vision of the college.

CLASS CHARACTERISTICS
Under minimal supervision, the incumbent will perform a variety of outreach, preparatory work and planning requiring considerable judgment in the interpretation and application of policy and procedures. The incumbent will provide support for district outreach programs, admissions and records operations, assessment, counseling, and student services and support programs. The incumbent may be directed to focus primarily on outreach or retention, or the incumbent may be asked to perform a combination of outreach and retention functions based on district need. Public contact is extensive and requires a close working relationship with Admissions and Records, Financial Aid, Assessment, instructional and student services for the purpose of exchanging procedural information and to advise and retain students

ESSENTIAL FUNCTIONS
Assess and determine the academic needs of the student and guide them to available services and support programs.
Initiate and maintain communication between student services and other campus sites and high schools; serve as a liaison between students and faculty and to area schools for the purpose of facilitating student transitions to AHC credit and noncredit programs and student retention.
Assist students with enrollment related activities such as admissions, placement test, academic advising workshops, and new student orientation.
Distribute important information, documents, materials, and publications and track these when necessary.
Maintains knowledge of AHC guidelines and program requirements; conveys college rules, regulations, policies, and academic options with students to help facilitate student academic success.
Responsible for developing professional relationships with students that foster support and collaboration.
Advise students on enrollment, academic and/or progress probation policies.
Work with student services departments and programs to provide options, referrals, and alternative solutions for students who currently are facing obstacles and challenges; collaborate with other district departments to provide wrap-around services for students.
Develop and compile documentation and/or reports; reconcile daily work.
Work with Early Alert Counselor to develop and implement retention plans to ensure student success and initiate an early alert system.
Work with faculty to identify students whose behaviors indicate a lack of academic success strategies, and refer students for academic skills assistance, including tutoring, counseling, and/or career guidance.
Evaluate student needs objectively, fairly, and consistently and make proper recommendations to counseling faculty.
Research current trends and best practices regarding student outreach and/or retention; develop retention strategies for the college, and work closely with faculty and staff in implementing, evaluating, and improving retention strategies.
Arrange, schedule, and coordinate meetings, workshops, and events.
Serve on committees as assigned.
Perform other related duties as assigned.

Closing Date:
Thursday, August 22, 2019
*This position is contingent upon continued funding

Desired start date is October 2019. This is a full-time, 37 hours per week, 12-month position

Work Schedule:
Monday - Thursday, 8:00 a.m. - 4:30 p.m. & Friday, 8:00 a.m. - 4:00 p.m.

Salary and Benefits

The starting salary is $3,415 per month (range 20, $3,415 to $4,151 per month on the classified bargaining unit salary schedule).

Benefits include medical, dental, life, vision (employee only), salary protection insurance, and eligibility for PERS retirement.

Application Procedure
Application Procedure: To be considered for this position, please submit the following application materials to the college human resources office as soon as possible. Incomplete or unsigned applications may not be considered.
* Resume
*Copies of Transcripts (official transcripts are required if hired).

Screening Process
This position is opened until filled. Initial review will take place on Thursday, August 22, 2019. For full consideration, please apply on or before that date. A committee will screen all applications. Meeting minimum qualifications does not assure the candidate an interview. Therefore, it is important that the application be thorough and detailed. Applicants will be assessed on the breadth and depth of education, training, experience, skills, knowledge, and abilities. A limited number of applicants will be invited for an interview at the college at their own expense.

Required Qualifications:

MINIMUM QUALIFICATIONS

Knowledge of:

The importance of the mission and philosophy of community college;

Principles of good customer service;

Excellent communication skills;

Office management techniques and organizational skills with emphasis on records management;

Working knowledge of advising and retention strategies to enhance student completion and success;

Written business communications including word/Information processing applications and production;

Correct English usage, spelling, grammar, and punctuation;

Electronic data storage and management systems for file records;

ADA laws and regulations;

Working with diverse adult learning styles;

Bilingual in English/Spanish.

Demonstrated ability to:

Maintain professional integrity, confidentiality, respect, and other ethical standards;

Actively listen and understand the needs of students;

Plan, organize, and complete assigned work independently and within established time deadlines;

Understand and carry out oral and written directions;

Organize workload and establish priorities with attention to detail and accuracy;

Learn and interpret specific rules, law, and policies and apply them with good judgment in a variety of procedural situations;

Operate a computer and perform clerical and technical work with accuracy and speed;

Establish and maintain office records and files;

Compose and proofread correspondence independently;

Handle confidential student information with tact, discretion and in compliance with FERPA regulations.

Education and Experience:

Bachelor's degree required in a related field with coursework in psychology, sociology, social work, counseling, education, or higher education administration with 2 years of experience working with students with diverse backgrounds and experiences OR any equivalent combination of training and experience. Bilingual English/Spanish required.

Working Conditions:

The incumbent will experience frequent interruptions while performing normal duties; completing highly detailed work with a high rate of accuracy.

Work off campus at other satellite locations.

May include evening and Saturday work as the semester and/or program changes.

Duties are primarily performed in an office environment, at a desk or at a computer.

The incumbent will have contact in person, by email, and by phone with staff, students, and the general public.

Physical Demands:

Typically may sit for extended periods of time.

Operates a computer.

Communicates over the telephone, by email and in person.

Regularly lifts, carries, and/or moves objects weighing up to 10 pounds.

Special Qualification:

A sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.

R 07/17

10/16

Classified

Monthly

3,415.00 - 4,151.00

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

To apply, visit https://hancockcollege.csod.com/ux/ats/careersite/1/home/requisition/85?c=hancockcollege