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Student Services Technician
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Position Number: 5066526
Location: Chula Vista, CA
Position Type: Student Affairs and Services

Posting Number: 0601470Open

Date: 01/31/2024

Position Title: Student Services Technician

Working Title:

Department: EOPS

Work Site: Main Campus: 900 Otay Lakes Road, Chula Vista, CA 91910

FLSA: Non-Exempt

Position Type: Classified Bargaining/Staff (Permanent Contract)

Months of Service: 12 months

FTE: 1.0 (full-time)

Hours Per Week: 40

Funding Source: Categorical/Project-Funded

District Values:

Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

Job Description https://www.swccd.edu/_resources/vision/documents/743.pdf

Responsibilities:

Under the general supervision of the assigned supervisor, perform a variety of technical duties in support of assigned student services area; provide students, staff, and others with specialized information, training, and assistance related to area of assignment; provide a wide variety of reference and resource information related to assigned function or program area; and perform other general program support and clerical assistance duties in support of assigned program area.

REPRESENTATIVE DUTIES:

1.Perform a full range of technical, program support, and clerical duties in support of assigned student services program area.
2. Participate in planning, organizing, and coordinating assigned program activities; implement procedures to ensure efficient day-to-day operations of assigned area.
3. Develop a yearly calendar of events, workshops, and other schedules related to assigned activities and services; review, update, and inform others of essential timelines; coordinate assigned activities; assure the timely completion of work in accordance with established policies, procedures, and standards.
4. Plan, organize, schedule, and conduct orientations, workshops, seminars, class presentations, tours, meetings, and other activities related to assigned program area; arrange and confirm speakers; reserve facilities and make other necessary arrangements.
5. Provide technical information and assistance regarding area of assignment to students, staff, and the general public; interpret and explain program applications, policies, procedures, requirements, and restrictions; develop promotional and informational materials for distribution on and off campus; maintain assigned resource material and library.
6. Verify and review materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness of applications, records, files, and reports; collect and process appropriate information.
7. Compile and tabulate statistical data; compile information from various sources and prepare appropriate forms, schedules, and reports; list, abstract, or summarize data; input and review data and prepare special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verify accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.
8. Establish and maintain records including student records; maintain complex, interrelated filing systems including confidential files; collect, compile, and record narrative, statistical, and financial data and other information; research and verify information as requested.
9. May evaluate student records and transcripts for completion of prerequisite requirements; analyze transcripts for courses, units, level, content, and grade; interpret course descriptions; determine course applicability and code appropriately into college curriculum database and student record; input appropriate data into students record.
10. Perform related duties and responsibilities as required.

Knowledge & Abilities:

MUST HAVE KNOWLEDGE OF:

Principles, practices, and procedures of fiscal, statistical, and administrative record keeping.

Principles and practices used to establish and maintain files and information retrieval systems.

Basic research methods and techniques.

Principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.

Interpersonal skills using tact, patience, and courtesy.

Work organization and basic office management principles and practices.

English usage, grammar, spelling, punctuation, and vocabulary.

Oral and written communication skills.

MUST HAVE ABILITY TO:

1. Perform a range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative.

2. Assist in the preparation of a calendar of events and workshops related to area of assignment.

3. Coordinate and conduct workshops, seminars, special event, class presentations, orientations, and tours.

4. Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources.

5. Respond to requests and inquiries from students, staff, or the public; effectively present technical information in person or on the telephone to students, staff, or the public.

6. Research, compile, analyze, and interpret data.

7. Prepare a variety of clear and concise administrative and financial records.

8. Compile information and write reports, business correspondence, and procedure manuals using correct English usage, grammar, spelling, punctuation and vocabulary.

9. Use sound judgment in recognizing the scope of authority.

10. Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations.

11. Plan and organize work to meet schedules and changing deadlines.

12. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

13. Type or enter data at a speed necessary for successful job performance.

14. Adapt to changing technologies and learn the functionality of new equipment and systems.

15. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

16. Work effectively with minimal supervision.

17. Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.

18. Communicate clearly and concisely, both orally and in writing.

19. Establish and maintain effective working relationships with those contacted in the course of work.

Education & Experience:
Any combination is equivalent to: two years of college with major course work in business or related fieldANDTwo years of increasingly responsible experience in a student services area involving frequent student contact.

Minimum Qualifications (Faculty and Academic Administrator Positions Only)

Desired Qualifications:

Licenses and Other Requirements:

A valid California drivers license and a safe driving record may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.

All District employees must participate in the COVID-19 Vaccination Program, which requires them to be fully vaccinated against COVID-19 unless they receive an approved medical or religious exemption.

Working Conditions:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Salary:
Range 20, Steps 1-7, $4,713.17-$5,962.81. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

Salary Schedule: Classified Bargaining Unit

Work Schedule:
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedules may be adjusted to meet the needs of the program.
Successful candidates may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).

Start Date: As soon as the successful candidate is identified and following the subsequent governing board approval.

Initial Screening Deadline:
All application materials must be received online at https://jobs.swccd.edu. The position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, February 23, 2024 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.

Tentative Timeline (Subject to Amendments):

| January 31-February 23, 2024 | Position advertised; District receives applications| February 23, 2024 | Initial screening deadline for guaranteed consideration. Position is open until filled.| February 26-March 8, 2024 | Reviewing of applications.| March 12-16, 2024 | Search Committee interviews candidates| April, 2024 | Tentative employment start date pending Governing Board approval.

Open Until Filled: Yes

Required Applicant Docs cont'd: Southwestern College Online Application

Supplemental Application:

Special Instructions to Applicants:

Equivalency (Academic Faculty Positions Only)

Equivalency (Academic Faculty Positions Only)" section to read as follows, €œTo teach classes at Southwestern Community College District, an applicant must have completed coursework that meets the California Community Colleges Chancellors Office Minimum Qualifications for Faculty. In some cases, an applicant who does not possess the exact degree title(s) listed by the State may meet State requirements for equivalency. In this case, the District follows a process to determine equivalency. If this is the case, please complete the Supplemental Equivalency Application, for Academic Employment and upload this form with your online application.

Foreign Degrees:

Foreign degrees require an evaluation for United States equivalency from an agency having membership with the National Association of Credential Evaluation Services, Inc.

Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying.

For your convenience, here is a link to NACES (National Association of Credential Evaluation Services) membership list to assist you in complying with this requirement, https://www.naces.org/members. You may use any other certified transcript evaluation service at your disposal.

Additional Information:

A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to employment@swccd.edu.

It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.

Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.

The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report €" Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at https://www.swccd.edu/student-support/college-police/public-information-and-resources/index.aspx.

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the SWC College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.

The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by law and is provided by the SWC College Police Department.

Drug and Alcohol Abuse Prevention Plan (DAAPP) €" More information about the DAAPP, including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page (https://www.swccd.edu/student-support/health-services/personal-wellness-mental-health/drug-and-alcohol-abuse-prevention-program.aspx)

Selection Procedure:
A screening committee will evaluate applicants, taking into account the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Selected applicants will be invited for an interview.

INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.

If additional positions become available in this classification, applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.

HR Contact Information:
Southwestern Community CollegeHuman Resources (Bldg. 46B-150)900 Otay Lakes RoadChula Vista, CA 91910www.swccd.edu
(619) 482-6395