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Grossmont/Cuyamaca Community College District

Instructional Computer Facilities Supervisor
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Position Number: 5075508
Location: El Cajon, CA
Position Type: Computer and Information Technology

Instructional Computer Facilities Supervisor

R-02040
San Diego County - Cuyamaca College

Transforming lives through learning isn't just the vision of the Grossmont-Cuyamaca Community College District. It happens every day with our 30,000 students who take the first step in their higher education, become trained for a new career, or learn knowledge that transforms their world perspective.

The Grossmont-Cuyamaca Community College District honors a diverse academic community and fosters equity mindedness across our institutions. As such, the District is committed to eliminating achievement gaps among different student groups by promoting a culture of appreciation for diversity, equity, inclusivity, and social justice, and continuously examining our processes and practices through an equity lens.

The District provides an excellent health and welfare benefits package to its employees. We take care of our employees and have continued to offer medical, dental and vision coverage to eligible employees and their dependents at no charge for any of the plans we offer.

Become a part of this dedicated team in beautiful San Diego County!

Please read the entire job posting before your application is submitted. Important instructions to applicants are at the bottom of the page. Be attentive when applying as many of our positions require multiple attachments.

Please note: each page of the application will save upon clicking next.' Draft applications can be accessed through the candidate home page.

Job Summary
Application Deadline: Thursday, April 4, 2024 at 11:59 p.m.

NOTE: Application materials that are submitted on the last day of application and are timed out will not be accepted.

Department: IC Services - LTR Division

Months worked out of the Year: 12 months

FTE: 1.0

Work hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Shift Differential: None

Starting Salary Range:
Range: S-H: $67,197 (Step A) or $70,556 (Step B) or $74,083
Based on education and experience

Anticipated Start Date: May/June 2024

Job Description

SUMMARY:

Under the direction of an assigned manager, coordinate and oversee the operation of instructional computer facilities; both networked and stand-alone environments; perform a variety of technical computer duties and provide technical expertise to facilitate the operations and use of instructional computer facilities.

ESSENTIAL FUNCTIONS:

Coordinate and oversee the operation of instructional computer facilities to assure efficient and effective computer hardware and software operations.

Provide technical support, instruction and assistance to instructors and students in the resolution of hardware and software problems on college computers.

Provide technical expertise to personnel regarding the use of facilities and equipment, lab procedures and software availability; assist personnel in determining the uses and needs of computer systems.

Establish and maintain centralized software inventory.

Train and provide work direction to assigned hourly and student personnel; schedule personnel to assure proper lab coverage; participate in hiring and termination processes.

Diagnose network hardware and software problems and provide resolution.

Install and configure new workstations and stand-alone computers; install and connect network cards, cables, hubs, and other network equipment.

Evaluate performance and provide direction to assigned lab specialists for the operation of computer labs.

Coordinate the maintenance and replacement of lab, faculty, and staff equipment.

Coordinate the installation of software, hardware, and peripheral equipment.

Work with District Information Systems to resolve problems with hardware and district licensed
software

Provide remote dial-up and email support.

Maintain hardware inventory.

Troubleshoot hardware problems and perform minor repairs.

Maintain departmental area(s) in a safe, clean and orderly condition; assure compliance with established safety procedures and regulations.

SECONDARY FUNCTIONS:

Evaluate and recommend the purchase of hardware and software for use in facility; recommend the purchase of new equipment and the replacement of obsolete equipment; update computer software.

Maintain support library of manuals, software and documents for use in the classroom and computer facilities by students and other users.

Install software; perform backups; manage print servers and other shared peripheral hardware.

Perform network maintenance and monitor usage; generate reports related to performance and usage.

Add network users; establish rights; modify network users; maintain network security.

Perform related duties as assigned.

Provide periodic reports.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Knowledge of modern network operating systems including Windows, Macintosh, and Unix.
Knowledge of LAN/WAN topologies, protocol, security procedures and specifications (Cisco experience preferred).
Principles, practices and techniques of modern computer networking.
Methods, equipment and materials used in the repair and maintenance of computers and computer network.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Operation capabilities and limitations of computers and peripheral equipment.

ABILITY TO:

Plan and organize network installation.
Identify software licensing issues in networked and non-networked environments.
Disseminate safety regulations involving computers and electrical equipment. Prepare and maintain appropriate network documentation.
Coordinate and oversee the operation of instructional computer facilities at a community college campus.
Work independently with little direction; plan and organize work to meet schedules and time lines.
Operate computers and peripheral equipment.
Analyze and schedule work to promote effective and efficient operations.
Evaluate new products and recommend usage.
Communicate effectively both orally and in writing.
Perform minor repairs and adjustments to computer equipment.
Analyze situations and adopt an effective course of action.
Maintain records and prepare reports.
Establish and maintain cooperative and effective working relationships with others.

EDUCATION:

Graduation from high school supplemented by two years of college-level course work in computer science or a related field.

EXPERIENCE:

Increasingly responsible experience in instructional computer labs, network administration, programming and/or operations.

WORKING CONDITIONS:

Office and computer facilities environment.

Additional Information

SPECIAL INSTRUCTIONS TO APPLICANTS:

Applicants may find it helpful to refer back to the job posting, specifically the special instructions, while applying. Consider saving the job description or opening a new browser window.

*ATTENTION* Application materials with pictures or personal information will render your application incomplete. Please do not include any materials that were not asked for.

Having the following materials prepared and ready to attach BEFORE beginning the application may make the application experience more seamless.

REQUIRED APPLICATION DOCUMENTS (APPLICANTS MUST SUBMIT THE FOLLOWING TWO ITEMS):

A current resume.

A 1 - 2 page cover letter addressing how you meet the requirements of the position.

*ATTENTION* Please upload .doc, .docx, or PDF files. If you are working on Google Docs or Mac files please be sure to save under .doc or PDF for file to upload correctly.

Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.

GCCCD is an Equal Employment Opportunity and Title IX employer.

Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application process or interviewing should notify the Human Resources Department by emailing D-HR-Jobs@gcccd.edu.

Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.

To apply, visit https://gcccd.wd1.myworkdayjobs.com/en-US/gcccdcareers/job/San-Diego-County---Cuyamaca-College/INSTRUCTIONAL-COMPUTER-FACILITIES-SUPERVISOR_R-02040.

The Grossmont-Cuyamaca Community College District, a two-college district in eastern San Diego County, has been providing a high-quality education to the region since Grossmont College opened its doors in 1961 and Cuyamaca College began operating in 1978. The district is tied closely to the suburban and rural communities that it serves, providing a $1 billion economic impact to the region through its payroll, purchasing, and spending by students and alumni.

The district has a strong commitment to diversity and equity with a student population representing a broad variety of backgrounds, ethnicities, socioeconomic levels, cultures and abilities. The district strives to provide an educational environment that fosters cultural awareness, mutual understanding, and respect that ultimately also benefits the global community.

The colleges offer more than 150 degrees and certificates in a wide range of programs. Both colleges have signature programs that have become well-renowned. Grossmont College is recognized for its top-notch Administration of Justice, Culinary Arts, Nursing and Allied Health and Theatre Arts programs, while Cuyamaca is known for its Automotive Technology, Ornamental Horticulture, Environmental Health and Safety and Water/Wastewater Technology programs.