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West Valley-Mission Community College District

Enrollment & Financial Services Advisor
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Position Number: 2796310
Location: Santa Clara, CA
Position Type: Financial Aid

Enrollment & Financial Services Advisor

West Valley-Mission Community College District

Closing Date: 2/10/2022

Definition:
Mission College, located in the heart of Silicon Valley, and is recognized as both a Hispanic Serving Institution and an Asian American Native American Pacific Islander Serving Institution, Mission College is known for the strength of our academic programs and faculty as well as our equity-minded and student-focused approach that combines high-tech and high-touch. The Department of Student Enrollment & Financial Services, a fast-paced and innovative environment, is seeking two (2) team-oriented, flexible, and dynamic individuals to serve as Enrollment & Financial Services Advisors with assignment either to Admissions & Records or Financial Aid unit. Assignment will include cross training on general aspects of the non-primary area of assignment. and will require providing and assisting students on both A&R and Financial Aid matters when serving students in-person or online. Financial Aid: Under the direction of an assigned supervisor, the successful candidate will perform a variety of specialized technical duties related to financial aid programs; to provide information to students, faculty, and staff regarding the evaluation and status of financial services; and to perform a variety of student support services including processing of financial awards, student loans, and scholarships. In addition, the position has as part of its responsibility overseeing at least one financial aid program, including but not limited to: work study, Cal Grant, SAP, scholarships, and CHAFEE; and interact on a daily basis with other Student Services areas such as Counseling, Matriculation, EOPS, and/or Admissions & Records. Admissions & Records: Under direction of an assigned supervisor, the successful candidate will perform a variety of specialized clerical and technical duties related to admissions and records, such as processing student admissions applications, registering students, processing payment transactions; provide technical information and assistance to students, faculty, staff and others as appropriate; maintain comprehensive automated records according to program requirements and regulations; interact on a daily basis with other Student Services areas such as Counseling, Matriculation, EOPS, and / or Financial Aid. In addition, the position has the responsibility of overseeing at least one Admissions & Records program/function, including but not limited to: cashiering, serving as the VA or Athletic certifying official, CCCApply, transcript or verification processing, grade changes, serving as liaison to the Office of Instruction, coordinating application processing and registration for special student groups, etc. Applicants who possess the knowledge, skills, and life experiences to address the service needs of Mission College's diverse student population are welcomed to apply.

Assignment:
Two openings are available. 100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of February 21, 2022. Schedule may change to include some evening or weekend hours, as needed. This position is represented by the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit. Work Location: Student Enrollment & Financial Services, Mission College, Santa Clara, CA

Salary and Benefits:
Anticipated Hiring Range:

$5,435-$5,916 monthly (WVMCEA Salary Schedule, Range 57, Steps A-C).
Annual salary step increases to maximum of salary range, $7,130 monthly (WVMCEA Salary Schedule, Range 57, Step G).

Benefits include:

Employer-contributed medical, dental and vision for employee, spouse, and/or dependents.
Employer-paid long term disability for employee.
Employer-provided life insurance.
13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually.
12 days sick leave accrued annually.
Personal necessity leave and personal business leave.
Educational growth incentive program from $45 to $225 monthly.
$500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
CalPERS retirement.
Position is union affiliated.

Minimum Qualifications:
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
Equivalent to an Associates degree from an accredited college with major coursework in a business, general education, or a related field; and
Two years of responsible experience involving student academic records or financial aid.

Examples of Duties and Responsibilities:
Duties may include, but are not limited to, the following:

Advise, assist, and provide a variety of technical duties related to admissions, records, athletics, veterans, and financial aid; review application packets and assist students with completion as necessary.
Serve as the initial source of information and assistance to the public; provide information regarding college schedules, catalogs, policies and procedures, registration and admission processes, matriculation, graduation requirements, transcript requests, financial aid, and veterans or other college programs and services.
Receive, review, evaluate, and correct errors on a variety of forms, applications, reports and records related to student enrollment, eligibility, and financial services programs.
Compile, record, input, post, update, verify, monitor and retrieve student data, including grades; assist in the preparation of federal, state, and district reports regarding student academic progress and status.
Review and document student eligibility for admission, degrees, certificates, transfer, and financial assistance or awards.
Collect payment for student fees, tuition, and other charges; document, balance and maintain funds according to established and accepted procedures; perform daily reconciliations as needed.
May receive billing approval for student veterans and other student billing and prepare invoices.
Establish and maintain student files using a variety of technology systems and software; troubleshoot errors in applicable software and database programs; advise students of status, changes, errors or omissions.
Generate, verify and monitor computer reports to ensure accuracy and compliance with established requirements; reconcile financial and statistical data.
Update and maintain a variety of manual and electronic forms and information, including posting information to district and/or college websites.
Confer with and provide information to counselors, administrators and faculty regarding a variety of student information and records.
Make presentations to large and small student groups regarding processes, requirements and procedures of area of assignment; assist with outreach events and functions.
Train and assign work to student workers; track and process student worker timesheets.
Receive, open, sort, and distribute incoming mail and related forms; process requests for transcripts to and from other colleges and universities.
Provide assistance and information regarding department policies and procedures, and evaluation and processing of student records; answer questions and resolve issues related to student academic concerns.
Build and maintain positive working relationships with co-workers, other district employees, and the public using principles of good customer service.
Foster an environment that embraces diversity, integrity, trust, and respect.
Be an integral team player, which involves flexibility, cooperation, and communication.
Perform related duties as assigned.

For more information on this position and to apply, please visit our website at the following link: wvm.peopleadmin.com

Applicants who, due to a disability, require accommodations to complete the application, testing or interview process, please contact Human Resources at (408) 741-2174 to arrange for assistance.

West Valley-Mission Community College District is an Equal Opportunity Employer.