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Desktop Systems Engineer
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Position Number: 1528670
Location: Denver, CO
Position Type: Computer and Information Technology

Desktop Systems Engineer

Position Number: E 1052
Salary for Announcement: The beginning of the salary range for this position is $56,684. The final salary will be commensurate with education and experience.
Employee Category: Administrators
Department: ITS - Client Services

Position Summary:
Our Desktop Systems Engineering team is responsible for researching, planning, testing, configuring, deploying and troubleshooting of enterprise client computing technologies used by over 32,000 students, faculty and staff.

Reporting to the Desktop Systems Engineering Manager, you will be joining a team of two other Systems Engineers to continuously improve the technology and support services for the client community. As Desktop Systems Engineer, you will be providing escalated tier 3 client computing support for both Windows and Mac; administration of SCCM, Intune, and Jamf; develop and deploy images and application packages.

MSU Denver's employee benefits, including health, dental and vision plans, and a generous retirement program. All professional staff receive 24 days per year each of vacation and sick time and paid parental leave up to 6 weeks. For more information on these and other Benefits, please visit our Human Resources Department website: https://www.msudenver.edu/hr/benefits/

MSU Denver has a continuing moral and legal obligation to foster equality of employment and educational opportunity at the institution and to ensure that no one is discriminatorily excluded from our programs or activities because of race, color, religion, creed, national origin, ancestry, age, marital status, physical or mental disability, Vietnam-era veteran status, disabled veteran status, sex, sexual orientation, or gender identity and expressions. IND208

Duties/Responsibilities:
40% Systems Administration
The Desktop Systems Engineers primary responsibility is the successful implementation of Systems Administration tasks, including but not limited to:
Administration of enterprise desktop and asset management systems, including Microsoft Systems Center Configuration Manager (SCCM), Microsoft Intune, and Jamf.
Development and testing of base system images for both Windows and Mac operating system platforms.
Development and testing of application packages for distribution via existing systems management infrastructure.
Develop and maintain accurate documentation regarding systems administration activities.
Preparation, testing and deployment of scripted commands, installations and/or configuration changes related to workstation administration. Examples of scripting languages utilized may include: batch, shell, PowerShell, VB, Python or Perl or a currently-relevant programming language such as C, C#, Java, or Ruby.

20% Escalated Technical Support Delivery
Utilize Footprints Incident Management system to track and update incidents and service requests.
Serve as a Tier 3 escalation point for Windows and Mac desktop issues, assisting Tier 1 & 2 technicians with a range of complex technical issues.
Perform root cause analysis on reported problems and provide strategic solutions.

20% Research and Development
Perform in-depth research on technical solutions to existing business problems.
Analyze requirements presented by user or peer population and propose practical solutions.
Develop and implement comprehensive test protocols for candidate technologies.
Complete formal system testing and report on successes or failures of candidate technologies.
Provide recommendations to senior ITS leadership on viability of candidate solutions.

15% Project Management
Perform structured requirements gathering and analysis to provide design and architectural recommendations.
Develop project plans for implementation of recommended solutions.
Independently execute project plans for assigned areas of responsibility.
Prioritize work efforts, multi-task in a fast-paced environment and provide timely and clear updates.
Update all assigned tickets while capturing troubleshooting activities and resolution.
Prepare and deliver regular project status updates for an executive-level audience.

5% Other Tasks as Assigned
Includes, but not limited to:
At the discretion of the Desktop Systems Engineering Manager, perform additional tasks and special projects as assigned.

Required Qualifications:
Bachelors Degree from an accredited college or university
2 Years experience in a technical environment
Experience supporting or administering both Windows and Mac workstations
Experience in developing, testing, and unattended deployment of operating system and application configurations
Experience using one or more of the following scripting languages: batch, shell, PowerShell, VB, Python or Perl or a currently-relevant programming language such as C, C#, Java, or Ruby

Note: Successful applicants will clearly demonstrate how they meet all the Required Qualifications on their resume.

Preferred Qualifications:
Experience administering desktop workstations using SCCM, Intune, Jamf, or a combination thereof
Experience with Footprints Incident Management or other ticketing system
Strong organizational, time management, analytical and problem solving/critical thinking skills
Experience working in a fast-paced, team environment
Experience with technical support in an academic environment

Posting Date: 07/10/2019
Closing Date:
Closing Instructions: Open Until Filled

Special Instructions to Applicant:
Complete applications received by July 24, 2019 will receive full consideration. Position is open until filled.

IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

To apply, visit https://www.msudenverjobs.com/postings/12564