Job Details

To support and enhance the mission of the Housing and Residential Life Department, the Assistant Director of Housing Services will be responsible for creating, engaging in, and maintaining a comprehensive residential environment that is academically and socially stimulating and will coordinate all housing operation and administration.

This position requires significant interaction and collaboration with the Residential Life team and outside constituents such as Information Technology Services, Athletics, Pipeline Programs, Academic Advising, Facilities, Student Financial Services, Disability Resource Center, University Scholars, Public Safety, Dining Services, etc.

Reporting to the Associate Director of Housing Services, this person will provide leadership to the team overseeing on-campus housing services, which includes the room assignments and billing of over 9,000 students and customer service. The Assistant Director will also be responsible for the planning, coordination and implementation of all aspects of the housing assignment processes for all upperclass, graduate and law students.

The Assistant Director will oversee and become the Department's point person for all upperclass students, including those returning from Co-Op experiences or study abroad in their transition back to the Boston campus.

Additional responsibilities include the communication and marketing of all assignment processes for undergraduate, graduate, and law student housing.

The Assistant Director will also oversee assignments for the summer residential housing program. This includes collaboration with Conference Housing & External Events, Orientation, and Facilities in planning for summer housing open buildings. The Assistant Director will provide support to the Residential Life staff for the semester transitions, called move-to-from.

The Assistant Director must be comfortable working in a very fast-paced environment and resolve conflicts and disputes in a professional manner. They must possess the ability handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student, parent and staff population.

The Assistant Director must possess enthusiasm for higher education and a commitment to the mission and goals of the University through their dedication to customer service.

Qualifications:

Employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Requires sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through; ability to work under pressure with a positive attitude. Negotiation and mediation skills are required and the ability to work independently as well as part of a team. Must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service. Ideal candidate: outgoing, detail-oriented team player that is able to communicate clearly to a diverse student, parent, and staff population.

Masters in Student Personnel or related degree preferred and 2-4 years experience on a College/University setting required.
Customer Service Skills: professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations.
Some experience with housing database systems required
Management experience and experience supervising student staff: leadership skills; ability to motivate others; diplomatic and consistent; conflict mediation skills; able to work as a part of a team; some training and development experience preferred;
Excellent organization skills- Attention to details.
Knowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Functional use of database applications preferred.
Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials.
Demonstrate ability to multi-task in a fast-paced, high traffic environment.
Ability to handle sensitive and confidential materials.
Willingness and ability to adapt and learn quickly new policies and procedures.

Additional Information:


To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.







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