Job Details

Synopsis of Role:
The Application Administrator, Microsoft Dynamics Great Plains (GP) maintains primary responsibility for the design and implementation of the American Public University System's (APUS) financial system and ensures solutions are designed not only for today's needs, but also to meet changing and growing business requirements. This position designs, configures, and maintains the University's GP application. The Application Administrator works with a quality service approach to ensure the highest level of customer satisfaction, system integrity, performance and security. This position works in a team environment supporting applications development and production systems operations, including systems analysis, troubleshooting, documentation, training and end-user support.
Essential Functions:

• Configures, manages, and maintains mission-critical GP application to ensure maximum usability and system availability.
• Works with users to understand and implement future requirements following strict change management procedures.
• Administers and maintains end user accounts, permissions, and access rights.
• Analyzes problems and communicates with end users to assess needs and determine optimum solutions.
• Executes required repairs and/or solutions.
• Provides input for system architectures changes.
• Plans and schedules GP roll outs, releases, and upgrades with different divisions and departments.
• Documents all communication and tasks performed including closing out help desk requests when completed.
• Implements new projects, providing documentation and procedures based on functionality of the environment.
• Ensures 24x7x365 availability for identified internal mission critical services.
• Develops and documents instructions and guidelines to perform the functions assigned.
• Integrates data into the Microsoft Dynamics GP system.
• Completes configuration assignments to provide high quality results.
• Prepares end-user training documentation.
• Works with Data Warehouse Team to ensure reports are designed and available.
• Ensures interfaces with multiple systems to maximize utility of GP system.
• Adheres to and participate in change management and audit procedures.
• Performs other duties as assigned.

• Standard office and data center environment in Charles Town, WV.
• Ability to lift boxes up to 50 lbs.
• Travel to data centers and branch offices at multiple locations.
• Core coverage hours of support are Monday-Friday 8:00am- 5:00pm but this position may be part of the rotating 24x7x365 on call schedule.
• Ability to perform after hours and weekend work essential.
• Requires high speed Internet connection, a dedicated work space within place of residence and the capability to telecommute as directed by management.

• Project-oriented approach to GP design and development work.
• Working knowledge of MS Office products including MS Word, Excel, PowerPoint, Visio, and Project.
• Excellent written and verbal communication skills.
• Ability to manage a heavy workload and achieve results while meeting project deadlines with minimal supervision.
• Ability to perform tasks that require methodical and organized approach; strong attention to detail.
• Ability to work within a team to complete projects.
• Ability to remain flexible enough to meet the demands of a fluid and changing environment.
• Willingness and ability to learn new skills.

• Bachelor's degree in Computer Science, Accounting, Management Information Systems or equivalent work experience required.
• Detailed knowledge of, and experience with the installation, support, and administration of Microsoft Dynamics GP
• Proven ability to maintain and customize a Microsoft GP.

• 3 years of experience with Microsoft SQL
• Proficiency in Microsoft Word, Outlook, and Excel