Job Details

Admissions Counselor II
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Position Number: 5156904
Location: Pomona, CA
Position Type: Admissions/Enrollment

Admissions Counselor II

Posting Number: S01397
Position Status: Full time
Campus: Western University Campus-Pomona, CA
Department: 1901-College of Dental Medicine

Function: College of Dental Medicine
Family: College Student Affairs
Classification Series Title: Admissions Counselor

Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Full Salary Range
Minimum: $23.00
Maximum $24.83

Expected Pay Scale
Minimum: $23.00
Maximum: $24.83

Job Summary
Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and organizations and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including interviews, phone calls, emails, and information sessions. Works closely with the assistant/associate director of admission and admission committees before and during interview days for assigned programs. With guidance from the associate director of admission, admission counselor II implements recruitment strategies to reach prospective students through events, referrals, online and print communications, and outreaches to businesses and organizations. Works closely with the associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.

Knowledge, Skills and Abilities
Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 1. Good computer skills necessary in order to set up document formats in Word, Excel, and any other software required by this position. Banner experience is preferred. 2. Good verbal communication skills. Must be able to effectively interact with administration, faculty, staff and other outside contacts. 3. Ability to handle detail-oriented assignments and maintain confidentiality. 4. Ability to work in a fast-paced environment and be flexible in job assignments. 5. Organizational skills necessary in order to prioritize workload.

Required Qualifications
Minimum of two years of experience in university admissions and recruitment or a similar recruitment setting.

Preferred Qualifications

Posting Date: 11/17/2023
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants

Essential Job Duties

Essential Job Duties

Job Duties

Setting up one on one enrollment appointments via phone outreach with prospective students
Cultivate prospective student relationships using phone and email correspondence
Conduct detailed pre-admission counseling for prospective graduate students
Conduct face-to-face, telephone appointments and e-mail correspondence to identify adult student prospects to determine their educational needs, concerns and interests while promoting the benefits of higher education with prospective students
Provide superior customer service when interacting with prospective students on the phone, in writing, by email and/or in person
Communicates effectively when working with prospective, future and current students while avoiding misrepresentation at all times
Document all activity in the database management system in a timely and accurate manner
Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow
Conduct campus tours
Elect to participate in appropriate recruitment and enrollment activities including: campus tours open houses, info sessions, transfer, fairs, graduate fairs, tabling events, etc.
Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered
Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, e-mails, applications, interviews, etc.

Percentage Of Time
75

Job Duties

Serves as the primary point of contact and customer service representative to prospective students/applicants providing consistent, accurate and timely information via phone, email, mail correspondence and assists with overcoming objections.
Meets and exceeds identified enrollment goals to include inquiry to applicant, applicant to accepted and accepted to enrolled yield goals which directly relate to tuition revenue generation and impact the financial health of the university
Assists with training on a variety of topics including admissions, financial aid, overcoming objections etc. that lead to increasing start rate and boosting enrollment
Serves as an additional point of contact when prospective students are unresponsive or want to withdraw.
Schedule, promote and lead individual and group information meetings for degree programs targeted at prospective students in order to answer questions, accept applications for admission, and secure student commitments to start a program in a selected term (i.e. information sessions, graduate fairs, transfer fairs, tabling sessions, group tours, community college visits)
Participate in recruitment events at partner institutions and meet with students and collaborate with the institution personnel for the purpose of marketing WesternUs programs and find new ways to connect with prospective students
Represent the University at transfer fairs, graduate fairs (including conferring with college counselors, individuals and student groups).
Assists with the creation of the recruitment presentation that will be used when presenting to partner schools and local businesses within the community
Provide valuable insight to help strengthen admissions and recruitment strategies

Percentage Of Time
20

Job Duties

Participate on university-wide committees as requested and engage others in enrollment initiatives
Create and nurture external community and professional relationships
Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency and service to both internal and external customers
Work in collaboration and cooperation with leadership and academic divisions on campus
Recommend appropriate technologies to support enrollment functions
Performs other duties as assigned

Percentage Of Time
5

Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are normally performed in an office, laboratory or clinic setting. The noise level in these settings is usually moderate.

To apply, visit https://jobs.westernu.edu/postings/28157