Job Details

Outpatient Clinic Manager

Position Number: 9797406
Location: Salt Lake City, United States
Position Type: Health - Healthcare Administration

Outpatient Clinic Manager

Job Summary

Job Summary
Functions as a key member of the ambulatory operations team responsible for pediatric subspecialty clinical services. Under minimal supervision, manages operational aspects of clinic staffing and flow, oversees clinic staff and ensures that the staff, equipment, and resources all support the provision of excellent clinical care. As part of ambulatory operations team, assists in establishing and improving processes and to optimize clinic efficiency and quality. Reports to the Associate Director of Ambulatory Operations. Partners effectively with key stakeholders, including department and community care providers and Primary Children's Hospital to enhance delivery of care.

The ambulatory group in the Department consists of 13 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children's Outpatient Services building (PCOS), Primary Children's Hospital (PCH) Riverton, PCH Layton, Miller Primary Children's Lehi, and some satellite clinics. The pediatric ambulatory clinics at PCH operate in clinic space that is leased from PCH and used in conjunction with PCH and other University and community pediatric providers.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/. Mutual respect and appreciation are highly valued in the department.

The University of Utah offers a comprehensive benefits package including:

Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
14.2% retirement contributions
Generous paid leave time
11 paid Holidays per year
50% tuition reduction for employees, spouses, and dependent children
Flex spending accounts
University provided basic employee life insurance coverage equal to a salary of up to $25,000
Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities
Essential FunctionsOperations:

Provide daily management, oversight, and problem-solving in clinical flow and staffing. Uses resources effectively to support clinical operations financial goals. Works closely with department leadership and Associate Director of Ambulatory Operations to implement and advise on strategic plans and goals
Fosters a culture of professionalism and engagement. Utilizes participative management models and shared decision making to develop recommendations or decisions on aspects of operations. Proactively identifies areas for improvement and works with department leadership on proposals.
Markets and promotes new and existing programs and services to internal and external customers.
Forecasts, develops and implements policies and procedures in the areas of customer service, staffing and budgetary goals and objectives that are consistent with University of Utah's policies.

Clinical Services:

Oversees hiring, training, orientation, and professional development of clinical support staff and assigned division clinical staff.
Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement.
Promotes competency of clinic support staff through the development and coordination of educational programs and training, competency standards, and evaluation processes.
Assists in development of guidelines for documentation and care planning based on current clinical and research information.
Ensures clinical staff performance and compliance with all internal and external standards.
Takes a leadership role in quality improvement.

Patient Experience:

Promotes customer satisfaction through analyzing complaints, concerns and feedback, and providing appropriate follow-up.
Facilitates cooperative and collaborative team, department, and institutional relationships to continuously improve and enhance patient experience.
Leads Quality Improvement initiatives related to improving the patient experience. Ensures staff successfully implement initiatives. Routinely reports out on patient experience survey scores to staff, division leadership, and administration leadership.

Physician and staff engagement:

Collaborates effectively with division chiefs and clinical experts to ensure consistency and quality in clinical care.
Conducts routine meetings with division leadership, reports out on KPI's related to patient experience and clinical efficiency. Presents data regarding space utilization, staffing, and physician load leveling.
Mentors, develops, and supports staff. Evaluates and recommends staff leadership roles and opportunities.
Leads QI initiatives and enhances the care coordination efforts of the clinical care team which consists of medical assistants, healthcare assistants, diagnostic technicians, patient service representatives, nurses, advanced practitioners, and providers.
Develops departmental strategies consistent with the assigned departments continuous quality improvement program.

DisclaimerThis job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to five years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.

Master's degree in a related area may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
PreferencesPreferences include MBA or MHA degree. Previous experience in clinical operations, leading MAs, leading process improvement projects, and working with RNs and providers. The department will screen applicants according to preferences.

Special Instructions

Requisition Number: PRN46066B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday, 8:00 am to 5:00 pm.
Department: 00848 - Pediatric Administration
Location: Campus
Pay Rate Range: $60,000 to $109,649
Close Date: 11/30/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9797406"">https://utah.peopleadmin.com/postings/208389