Job Details

Clinical Operations Specialist

Position Number: 6872020
Location: Salt Lake City, UT
Position Type: Health - Healthcare Administration

Clinical Operations Specialist

Job Summary

Program Specialists
The Program Specialist III supports the Department of Neurology by designing, implementing, and managing complex clinical and operational programs that advance the department's academic and patient care mission. This role oversees the development and coordination of departmental clinical schedules, ensuring alignment across faculty, advanced practice providers, trainees, and support staff while balancing clinical, teaching, and research priorities.
The position serves as a key liaison between the department and centralized scheduling and access teams, and works closely with department leadership to optimize resource utilization, clinic access, and operational workflows. Using Epic and institutional reporting tools, the Program Specialist III produces and analyzes operational data on clinic capacity, provider utilization, and access metrics to support data-driven decision-making, benchmarking, and continuous improvement.
This role requires a high level of independent judgment, proficiency in complex scheduling and clinical operations, and close collaboration across academic and clinical environments within an academic medical center.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
Program Specialists, III
Key Responsibilities

Clinic Scheduling & Access Management

Develop, manage, and maintain departmental clinical schedules across multiple department areas
Coordinate clinic schedules across faculty, advanced practice providers, trainees, and support staff in alignment with clinical, teaching, and research commitments.
Serve as primary liaison between the department and centralized scheduling or access teams as it relates to processes related to interface between clinical and academic schedules

Clinical Operations

Work closely with department leadership regarding interface between scheduling and resource utilization
Drive and manage multiple on call schedule change processes and developed standard communication pathways

Clinical Analysis & Reporting

Produce and analyze operational reports related to clinic capacity, provider utilization, access metrics, and patient throughput.
Use Epic reporting tools and/or institutional analytics platforms to inform scheduling and operational decisions.
Support benchmarking and performance tracking against institutional and external standards.

Key Competencies

Strong understanding of complex scheduling
Clinical operations optimization
Data-driven decision making
Epic scheduling and reporting awareness
Cross-functional collaboration in academic and clinical environments

Working Environment

Academic medical center with close collaboration among faculty, clinical staff, trainees, and administrative leadership.
Hybrid or on-site work may be required based on operational needs.

Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.This is a Career-Level position in the General Professional track.Job Code: PZ3713

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:. Program Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Program Specialists, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.
Program Specialists, IV: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.

Bachelor's or Master's degree in healthcare administration, business administration, public health, or a related field, or equivalent experience.
Experience in an academic medical center or faculty practice setting.
Experience supporting clinical access improvement or capacity optimization initiatives.
1-3 years of experience in ambulatory clinic operations, scheduling, or access management within a healthcare or academic medical center environment.
Demonstrated experience using Epic, particularly scheduling and reporting tools.
Strong analytical skills with experience interpreting and presenting operational data.
Excellent organizational, communication, and stakeholder management skills.

Preferences

Special Instructions

Requisition Number: PRN44070B
Full Time or Part Time? Full Time
Work Schedule Summary: Hybrid or on-site work may be required based on operational needs.
Department: 02185 - Neurology Administration
Location: Campus
Pay Rate Range: $60,000 to $68,000
Close Date: 4/22/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/195417