Job Details

Student Services Generalist

Position Number: 6772628
Location: Danielson, CT
Position Type: Student Affairs and Services

Student Services Generalist

Details:
Posted: December 5, 2025
Level: Educational Assistant
Hours: Part-time up to 17 hours per week
Closing Date: Open until filled, with priority consideration given to applicants who submit materials by Wednesday, December 17, 2025.

Location:
CT State Quinebaug Valley
742 Upper Maple Street, Danielson, CT 06239
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities.

CT State Community College Equity Statement:
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:
January 2026

Position Summary:
The Student Services Generalist plays a vital role in providing immediate guidance and assistance to students in need of advising, enrollment, financial aid, IT, and other support. This role will entail providing on-site, front-office support to students arriving at the facility with a broad range of needs. The incumbent maintains extensive cooperation and collaborative relationships with campus offices across both student and academic affairs.

Example of Job Duties:
Under the direction of the Associate Dean of Campus Operations, Associate Dean of Student Development, Dean of Students and Faculty, or another administrator, the Student Services Generalist is responsible for effective performance in these essential duties:

Answer general questions from visitors about CT State, Quinebaug Valley, and Willimantic Center academic programs and student services.
Provide basic guidance on enrollment and admissions for prospective students.
Assist with basic course registration (after they have met with a GPA) and add/drop classes during appropriate timelines.
Troubleshoot basic technical challenges with students (e.g., password resets, email access, Blackboard navigation, and printing).
Navigate the CT State and QV websites to identify and direct students to appropriate student services resources (e.g., disability and accessibility services, financial aid, advising, and counseling and wellness) for more complex questions or issues.
Facilitate connections to individual staff members for support via phone or Teams when on-site support is not available.
In collaboration with Guided Pathways Advisors and Director of Career Services, provide student career exploration support, including assisting in the exploration of majors.
Coordinate the recruitment, hiring, and training of Federal Work Study student employees.
Update and maintain information in public spaces (e.g., bulletin boards and literature displays) on services and resources available to students.
Share information on events, academic deadlines, and other items of interest with students, faculty, and staff.
Support the implementation of events to support student success, including New Student Orientation.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:
Associate's Degree in an appropriately relevant field together with up to three (3) years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

Experience in student services in a higher education setting.
Strong communication skills with demonstrated success in developing and maintaining professional relationships with various internal partners, including students, faculty, administration, and staff.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Preferred Qualifications:

Experience in student services in a community college setting.
Experience using a Student Information System such as Banner (or comparable system)
Experience using event management software (e.g., EMS or comparable scheduling software
Experience in a student-facing office setting.
CT State recognizes the imperative to effectively serve diverse students, faculty and staff. As such, the ability to communicate additional languages beyond English (e.g., ASL, Spanish, Arabic, Bosnian) is considered a preferred qualification for all student and community facing positions.

Starting Salary:
$34.06 hourly.

Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs. Please note that CT State CC is currently unable to sponsor work visas. Applicants must be authorized to work in the United States.

Selection Procedure:
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination
CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7056 or jp-cardenas@ct.edu.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

To apply, visit https://ctstatecommunitycollege.applytojob.com/apply/jibi6TGzoO