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Technology Support Analyst
North Carolina Central University
Primary Purpose of Position:
The primary purpose of the position is to serve as a Technical Support Analyst in the department of CCES. The position provides support and troubleshooting for classroom computers, technology equipped classrooms, conference rooms, common areas and faculty/staff computers. This position should able to support multiple environments and platforms (PC and Mac) in addition to TEC equipment (projectors, screens, etc.)
Associates degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelors degree and one year of experience in the information technology field related to the area of assignment; or bachelors degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Knowledge, Skills, and Abilities:
The successful candidate must possess a working knowledge of Extron and Cisco software management; knowledge of campus desktop systems and operating systems (PC and Mac); knowledge of hardware systems; knowledge of standard software packages (i.e. Microsoft Office) applications; ability to effectively communicate technical information to a potentially non-technical audience; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise good judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written communication; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment; ability to cross-train and work with other units within CCES when necessary.
Special Instructions to Applicants:
To be considered for this position please visit our web site and apply on line at the following link: https://jobs.nccu.edu/
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
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