Job Details

Financial Services Representative (LVL 5)

Office of Student Financial Services

Lincoln Center

Fordham University

• Creates and updates reports utilized by staff.


• Generates and performs a quality check on Award Letters, New York State Shopping Sheets & Missing Information Letters.


• Reviews and resolves rejects associated with loan origination, reconciliation, hold and other reject reports.


• Supports Enrollment Services representatives in resolving student questions.


• Handles complex mail merges and document/form updates.


• Responds to student inquiries via phone and email.


• Processes and index incoming student documentation sent via email.


• Assists with training and supervision of work-study students, when delegated.


• Assists in data entry of all financial aid information, as needed.


• Manages assignment of reconsideration requests and send acknowledgement of receipt to students.


• Advises families on the financial aid application processes, and Fordham's counseling model.


• Fills in for Executive Secretary when necessary.


• May be asked to rotate hours: 9-5, 10-6, 11-7. Possible work at other campuses. Overtime is required as needed and may include weekends and holidays.


• Performs other duties as assigned.

• High School Diploma or Equivalent Required. B.A. Preferred.


• Minimum two years of clerical experience


• Experience with Banner, Slate, PowerFaids is a plus, knowledge of Microsoft Office is preferred.


• Proven administrative skills. Verbal and written communication skills.


• Must be committed to the development of quality customer service.


• Demonstrated Writing Ability


• Mandatory Competency Testing


• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories