Administrative Support Supervisor
North Carolina Central University
Primary Purpose of Position:
The Lead Administrative Support Supervisor , assists the University in meeting its recruitment and enrollment objective by supervising the processing of applications, managing the computer-based admissions systems, providing data required for management decisions, reviewing and determining student eligibility for North Carolina residency for fee purposes, developing and managing electronic application forms following up with admitted students and supervising operations staff. The Lead Administrative Support Supervisor supports the student recruitment effort as needed and performs other activities as assigned by the Director of Undergraduate Admissions.
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Knowledge, Skills, and Abilities:
Ensures effective and efficient processing of applications by designing application forms, supervise the processing of admissions applications and transcripts, monitoring achievement of office goals for response time, and providing direction and supervision to the evaluation staff. Provide data required to meet the Office of Undergraduate Admissions needs by using query management tools, researching data requests, working with Information Technology/Enrollment Research staff to develop queries and reports to meet the needs of departments and offices for data to support enrollment goals and recruitment initiatives. Provide and analyzes information for management purposes by producing reports as needed utilizing familiarity with student databases and using query tools. Develop a systematic approach to entering transfer credit in an efficient and timely manner in collaboration with the Office of Transfer Services. Ensures effective follow-up with admitted students by developing admissions letters and information for those students, supervising the processing and distribution of admissions letter, coordinating with other office (e.g., Orientation, Residence Life, University College, Transfer Services, and Financial Aid) in dissemination of information to admitted students, and conducting research regarding the needs and perceptions of admitted students. Education: Associates Degree Required. Experience: A minimum of there to five years of experience working in higher education is required; familiarity with the University of North Carolina system is preferred. Experience in admissions or a closely related function, and/or experience with complex administrative data systems (ex. BANNER) and/or supervisory experience are required. Excellent verbal and written communication skills are required. The ability to understand, interpret, and analyze data and the business process needs of integrated functions in a complex administrative business system is required. The ability to translate data and business process needs between end users and programmers is required. Customer service skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Special Instructions to Applicants:
For employment/re-employment priority, this vacancy is treated as Pay Plan Conversion GN06.
This is re-advertisement. Previous applicants will be considered and need not reapply.
To be considered for this position please visit our web site and apply on line at the following link: https://jobs.nccu.edu/
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
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