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California State University, Fullerton
  • Position Number: 2301601
  • Location: Fullerton, CA
  • Position Type: Computer and Information Technology


500901 - Documentation and Training Specialist (Administrative Analyst/Specialist-Exempt I)


Classificaiton: Administrative Analyst/Specialist-Exempt I
Department: IT-Project Management
Sub-Division: Information Technology
Salary Range: $3,897 - $7,051 per month
Appointment Type: Temporary
Time Base: Full-Time
Work Schedule: Monday Friday, 8:00 AM 5:00 PM; this is a temporary position to end on or before June 30, 2022 with a possibility of renewal on an annual basis if funds and/or program needs exist.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
Information Technology continuously strives to produce a higher quality of services designed to meet the expectations of the campus community. We provide a leading-edge technology environment for students, faculty and staff to advance the University's mission, vision and goals. We are seeking an exceptional individual to join our team as the Documentation and Training Specialist (Administrative Analyst/Specialist-Exempt I). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the direction of the Lead IT Documentation and Training Specialist, the Documentation and Training Specialist designs and develops training courses and materials through the analysis of learning needs and objectives, and the development of appropriate technology-based and/or distributed delivery systems to meet those needs. Creates documentation and assists in maintaining a documentation repository to provide written information regarding established methodologies for accomplishing information processing within defined areas of campus operations. Proactively addresses customer's needs through analyzing their operational needs and constraints and working with Information Technology staff to develop effective methodologies, solutions, and enhancements. Performs other duties and responsibilities as assigned.


Essential Qualifications:
Bachelors degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs plus two years of related experience.

Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skilled in research, development, and evaluation of policies and programs. Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations. Expertise investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Ability to develop and deliver web-based documentation and training courses including computer-based training. Experience with documentation repositories, web documentation and assistance tools, ticketing and escalation software, and web content delivery are preferred.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Occasional early morning, evening and/or weekend hours.


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Application Deadline: Jul 29, 2021 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/500901/500901-documentation-and-training-specialist-administrative-analystspecialistexempt-i





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