Job Details

Residential Support Coordinator

Position Number: 7234228
Location: Boulder, CO
Position Type: Residence Life and Housing

Residential Support Coordinator

Requisition Number: 72716
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 21-Jun-2026
Date Posted:

Job Summary

Residence Life at the University of Colorado Boulder focuses on student success through implementing innovative programs and services that promote co-curricular engagement. This position is focused on the management and implementation of Residential Support in Residence Life. Through the direct supervision of Student Staff & Leaders and the enforcement of campus policy, this Coordinator will assist in the department's implementation of residential support regarding care, crisis, and follow-up. This position is a live-on, full-time, 12-month role.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

Residence Life

Residence Life provides residential communities that support student success and enrich the learning experience outside the classroom. By supporting students, engaging them in the community, and effectively managing the residential environment, we create spaces where students connect with others, explore new perspectives, and grow throughout their time at CU.

What Your Key Responsibilities Will Be

Crisis Management and Student Support

Complete follow-up with residents after incidents involving arrests, hospital transports, high-impact events, etc, to address personal and community impact.
Support resident education around topics of Alcohol and other Drugs (AOD), safety, safe sex practices, consent, bystander intervention, and conflict mediation.
Work with family members regarding concerns for on-campus residents and communicate all information to the supervisor as needed.
Address and resolve bias-related incidents and ensure proper resources and support are being provided for all impacted parties.
Support students' post-crisis response by ensuring they have support and the necessary resources.
Maintain positive and ongoing relationships with necessary campus partners such as Student Conduct and Conflict Resolution, Student Support and Case Management, CU Police Department, Office of Victims Assistance, Disability Services, Threat Assessment and the Office of Institutional Equity and Compliance.
Manage and delegate incoming student concerns for their area to appropriate Student Staff and Leaders.
Assist in the management of the emergency/temporary room relocation process.
Support Student Staff and Leaders after responding to potentially impactful events.
Ensure student concerns and conduct cases are documented and addressed in a timely manner.
Assist in the implementation of safety and support initiatives on identified high-impact days.
Advocate student concerns to relevant university and campus partners as needed.
Develop and implement strategies to minimize acts of vandalism throughout the community in collaboration with the Coordinator of Community Operations.

Student Conduct

Serve as a student conduct hearing officer for departmental and university-level violations and pursue opportunities for student learning within community impact.
Ensure accurate documentation, report submission, and updating via the Maxient database.
Manage student caseload, in collaboration with Student Conduct and Conflict Resolution, and meet adjudication timeline expectations.

Human Resource Management Supervision

Directly supervise 8 - 16 Student Staff and Leaders in multiple capacities.
Conduct intentional performance reviews for Student Staff and Leaders and maintain ongoing accountability focused on learning and development.
Support the department in the implementation of processes to recruit, hire, train, supervise, and evaluate highly talented, student life-focused staff at all position levels of Residence Life.
Facilitate team meetings to disseminate information and develop staff skills.
Hold Student Staff and Leaders accountable for meeting performance expectations, including responsibilities outlined in the Emergency Response Manual.
Assist in the training and development for Student Staff and Leaders positions focused on crisis response and residential support in collaboration with the Residential Support Managers.
Ensure all federal, state, university, and departmental hiring processes are followed.
Ensure university training requirements for all direct reports are met.
Assist direct reports in building inclusive and caring relationships with students within the residential community.

Operations & Administration

Respond in a timely manner to outreach from constituents using all university-approved communication tools (email, phone, Teams, etc.).
Participate in departmental committees and represent the department to the university and Boulder community as assigned.
Assist with facility concerns in residence halls.
Support the Assistant Director of Residential Operations by leading direct reports through move-in, move-out, break transitions, and other high-volume operational periods.
Support Student Staff and Leaders in the facilitation of regular Health and Safety inspections.
Assist with the opening, closing, and break transitions of the residence halls.
Administe all fiscal processes with maximum integrity and timeliness.
Follow all federal, state, university, and departmental budget procedures.
Additional duties as required to support departmental needs.
Ensure duty logs and schedules are appropriately used by Student Staff and Leaders.

Community and Student Development

Promote an inclusive student-centered residential environment that supports the academic mission of the institution.
Facilitate follow-up on completed roommate agreements when roommate mediations are necessary to ensure both parties are following up on what they agreed to.
Oversee the safety and security of the residential community.
Act as a representative of Residence Life and Student Life on campus.
Ensure departmental goals, values, and central initiatives are being supported and implemented within your area.
Assist in campus retention and enrollment management efforts, including participation in admissions visit events and summer orientation experiences.

Emergency Response

While serving on-call, be available to evaluate situational needs, coordinate with relevant campus partners and leaders, and facilitate Residence Life in-person response.
Evaluate and respond to all emergency and crisis responses within your assigned area during operating hours.
Serve in a 24/7 on-call rotation for 9,000+ residents.
Provide crisis management assistance and follow-up.
Uphold departmental and university crisis response policies and procedures.
Serve as a Campus Security Authority, assisting in reporting incident information as needed.

What You Should Know

This is a hybrid work opportunity. The work schedule for this position is Monday - Friday, plus regular evening and weekend commitments. A flexible work schedule may be available. This position serves in an emergency on-call rotation that requires occasional physical response to campus on nights and weekends. This is a 12-month contract with a term limit of six years.

What We Can Offer

The annual salary for this position is $50,000.
Onboarding assistance is available within Student Life division guidelines.

Our outstanding benefits include:

Paid days off: 22 vacation days, 15 sick leave days, and 11 holidays per year.
Access to medical, vision, dental, and life insurance.
Tuition reimbursement.
A 10% employer contribution retirement plan.
EcoPass for free RTD rides.
Opportunity for career growth within the Division of Student Life and the CU Boulder campus!

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be genuine. Be respectful. Be Boulder.

What We Require

Master's Degree in a related field. (Equivalent combination of education and experience may substitute.)
One year of relevant professional experience, or two years of relevant graduate experience such as residence life, counseling, social work, or working with college students.

What You Will Need

Strong crisis response and de-escalation skills, including the ability to assess risk and coordinate appropriate interventions.
Effective interpersonal and communication skills, with the ability to engage students, families, and campus partners in sensitive situations.
Collaboration and partnership-building skills across campus departments.
Ability to maintain professionalism, discretion, and confidentiality when handling sensitive student information
Ability to balance multiple priorities while ensuring timely follow-up and resolution of student concerns.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by June 21, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Residential-Support-Coordinator/72716