Job Details

Manager C, Research

Position Number: 6885959
Location: Philadelphia, PA
Position Type: Laboratory and Research

Manager C, Research

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Manager C, Research

Job Profile Title
Manager C, Research

Job Description Summary
The Program Manager will provide day to day leadership, supervision, coordination, and support for the Penn Community Violence Prevention program of the Penn Injury Science Center. This role is responsible for strong operational management, staff supervision, and performance monitoring to ensure the successful delivery of two Community Violence Intervention (CVI) programs and ensure the timely completion of all deliverables, milestones, and grant requirements. In this role, the Program Manager will oversee day-to-day operations across both interventions, including managing workplans, timelines, calendars, and coordination across program components. They will monitor progress using program data and operational indicators, identify barriers early, and implement corrective action plans to keep activities on track. The Program Manager will also ensure consistent, accurate documentation of services and outcomes in the program's database and related tracking systems. A core responsibility of this position is strong staff supervision and team leadership. The Program Manager will directly supervise and support a multidisciplinary team that includes community-based outreach workers, school-based outreach staff, and hospital-based violence intervention staff, including supervision of a school-team supervisor. They will set clear performance expectations, provide regular supervision and field support, and conduct structured performance check-ins to promote accountability and professional growth. The Program Manager will coordinate staffing plans and coverage to maintain caseload balance, service continuity, and team responsiveness, while fostering a culture of professionalism, teamwork, and shared commitment to program goals and community needs. The Program Manager will oversee case management operations and quality assurance across teams, including intake flow, participant engagement, service planning, follow-up schedules, and safety planning. Using real-time information and routine case review, they will guide staffing decisions and help ensure participants receive timely, appropriate, and consistent support. The Program Manager will also coordinate onboarding, training, and ongoing professional development for outreach and intervention staff. They will provide regular coaching and operational guidance so staff can perform effectively in high-stress environments while feeling supported. In partnership with program leadership, they will help implement and reinforce protocols related to staff safety, crisis response, confidentiality, and professional boundaries. Finally, the Program Manager will build and maintain strong relationships with local community organizations, and health and social service providers to expand referral pathways and supports for participants. They will coordinate referrals and follow-through to help participants access housing supports, benefits, behavioral health services, education and employment resources, and other wraparound services essential to stability and violence prevention.

Job Description

Job Responsibilities

This is a full-time position with the Penn Injury Science Center's Penn Community Violence Prevention program. Community Violence Intervention (CVI) is a strategic, evidence-informed public health approach to reduce and prevent shootings and killings in communities experiencing high levels of gun violence. The Program Manager will work closely with the Program Director to lead day-to-day operations of two CVI programs and ensure timely completion of all deliverables, milestones, and grant requirements. The Program Manager will provide strong operational management, coordination, and performance monitoring across both interventions, including managing workplans, timelines, calendars, reporting schedules, and accurate documentation in program data systems. This role includes direct supervision and support of a multidisciplinary team-community-based outreach workers, school-based outreach staff, hospital-based violence intervention staff-and supervision of a school-team supervisor, with responsibility for staffing coverage, caseload balance, and consistent service delivery. The Program Manager will oversee case management operations and quality assurance (intake, participant engagement, service planning, follow-up, and safety planning), using real-time information and routine case review to guide team decisions and strengthen participant support. The Program Manager will also coordinate onboarding, training, and ongoing professional development, provide regular coaching and field support using a trauma-informed approach, and help implement protocols related to staff safety, crisis response, confidentiality, and professional boundaries. Finally, the Program Manager will build and maintain relationships with community organizations, health providers, and social service agencies to strengthen referral pathways and connect participants to wraparound supports that promote stability and violence prevention.. This is a 2-year grant-funded position. Individuals with lived experience of violence and its consequences are encouraged to apply.

DUTIES:

Manage day-to-day operations of two Community Violence Intervention programs, including workplans, timelines, reporting schedules, and internal coordination
Supervise and support community-based outreach workers, school-based staff, hospital-based intervention staff, and a school-team supervisor
Monitor program performance and progress toward milestones using operational and program data
Oversee case management operations, including intake, caseload distribution, follow-up, and safety planning
Provide regular supervision, coaching, and field support using a trauma-informed approach
Ensure accurate and timely documentation of services, outcomes, and program activities
Coordinate onboarding, training, and ongoing professional development for program staff
Collaborate with community organizations and service providers to support participant referrals and continuity of care
Prepare and submit required reports and ensure data integrity across program systems

Qualifications

A Bachelor's degree and 3 years to 5 years of experience, or an equivalent combination of education and experience, are required. Master's degree in social work preferred. Candidate must have two to three years' experience working in community violence prevention and/or project management with content knowledge of community violence intervention. Must have training and skills to provide trauma informed support for outreach workers. Must have excellent communication skills (written and verbal), organizational skills, and ability to navigate relationships with people of various backgrounds. Extensive knowledge of West/Southwest Philadelphia and other high-risk neighborhoods a plus. Proven ability to document programmatic activities and operate data/program management software. Working knowledge of all applicable computer software.

Position contingent upon funding.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Perelman School of Medicine

Pay Range
$66,000.00 - $85,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Blockley-Hall/Manager-C--Research_JR00115672-1