Job Details

Campus Store Health Lead

Position Number: 6872966
Location: Salt Lake City, UT
Position Type: Sales

Campus Store Health Lead

Job Summary

The Campus Store Health Lead is a part-time, front-line leadership position responsible for supporting daily retail operations at Campus Store Health. This role serves as the on-duty lead during assigned shifts and is responsible for opening and closing the store, executing key operational functions, and providing direction and support to sales staff. The Lead ensures consistent customer service standards, accurate execution of store processes, and compliance with Campus Store and University policies.

This position performs advanced point-of-sale and system functions, including Sales Orders (SOs), Transfer Orders (TOs), and other NetSuite (NS) operational activities, and acts as a primary point of contact in the absence of store management.

Why Work at the University Campus Store?
Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Flexible scheduling opportunities.

The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu

Responsibilities
Open and close Campus Store Health according to established procedures, including securing cash, systems, and facilities.
Serve as the on-duty lead during assigned shifts, providing direction and support to student and part-time staff.
Execute and oversee Sales Orders (SOs), Transfer Orders (TOs), returns, exchanges, and other NetSuite (NS) system functions.
Ensure accurate point-of-sale transactions and adherence to cash handling and loss prevention procedures.
Support daily operational execution including customer service, merchandising standards, restocking, and store organization.
Address customer questions and concerns and resolve routine issues or escalate concerns as appropriate.
Ensure compliance with Campus Store policies, University guidelines, and safety procedures.
Assist with receiving, stocking, and inventory control activities, including product transfers and replenishment.
Support merchandising and visual standards by maintaining clean, organized, and well-presented sales and service areas.
Communicate operational issues, customer feedback, and staffing needs to the Store Manager or supervisor.
Assist with training new staff on customer service expectations, point-of-sale procedures, and basic operational tasks.
Support promotional and marketing initiatives through accurate execution on the sales floor.
Perform other duties as assigned in support of Campus Store Health operations.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Customer Service Representative, II: Requires at least 1 year of related experience.

Preferences
Previous retail experience, preferably in a supervisory, lead, or key-holder role.
Experience with point-of-sale systems; NetSuite experience preferred.
Demonstrated ability to handle opening and closing responsibilities and cash management.
Strong customer service, communication, and problem-solving skills.
Ability to provide direction to peers in a professional and supportive manner.
Dependable, organized, and able to work independently during assigned shifts.

Special Instructions

Requisition Number: PRN16709N
Full Time or Part Time? Part Time
Work Schedule Summary: M-F, 19-20 hours a week. Must be able to work either opening or closing shift. M-F 1:00p- 5:15p or M-F 7:15a - 12:00p
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: $17.00 - $19.00 DOE
Close Date: 3/22/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/195314