Join Utah Valley University as the Lead of the People & Culture (P&C) Service Center and help shape a welcoming and efficient employee experience across campus. In this pivotal role, you'll oversee the daily operations of the P&C Service Center, guide a team of part-time employees, and serve as a key point of contact for HR-related inquiries. From coordinating new hire onboarding and federal I-9 completion to supporting student hiring and ensuring consistent service delivery, you'll contribute to a responsive and supportive environment for employees at all levels.

This position offers the opportunity to make a meaningful impact by streamlining processes, mentoring team members, and enhancing service outcomes. Ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about people-centered work, this role blends leadership, operations, and hands-on HR support within a dynamic university setting.

Summary of Responsibilities

This position oversees daily operations and directs part-time P&C front desk staff in assisting university customers.
The position assists with hiring, scheduling, and training part-time P&C front desk employees.
Ensures confidentiality and professionalism is maintained at all times.
The employee in this position must remain current on all federal and state laws, including hiring, and federal Form I-9 requirements.
Processes and reviews background checks.
Ensures and follows up with new hires completing form I-9 within three days of start date, checklist, and background checks.
Provides information and assistance to job applicants with respect to the job search and application process; assist applicants with routine questions about job vacancies and application status; and refers requests for in-depth job search assistance to the talent acquisition team.
Follows up with P&C department employees as necessary to ensure the resolution of tasks and issues that were initiated by front desk employees as a result of someone contacting the front desk.
Maintains knowledge of all Service Center processes and systems including tracking all work through online ticketing system; attends staff meetings, training and workshops and other duties as assigned.
Troubleshoots issues that arises and delegate to the Subject Matter Expert (SME).
Prepare a variety of reports.
Develops training materials to help ensure part-time employees understand their job responsibilities and facilitates trainings within areas of P&C to help broaden front desk employee knowledge.
Creates a wide variety of written materials e.g., directory, extensions, information sheet, etc. for the purpose of providing written reference and conveying information.
Acts as liaison for the Assistant Director as necessary.
Assists with projects, serves on committees within the institution, and performs other job related duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with an associate's degree and one year of experience, OR any combination of education and/or experience totaling three years directly related to the summary of duties.

Preferred Qualifications
Office work experience.

Knowledge / Skills / Abilities

Knowledge

Knowledge: Knowledge of human resources processes, procedures, and documentation, as applicable to a public institution
Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation
Knowledge of general office etiquette to maintain a professional environment
Knowledge of computer software applications and data input, including Microsoft Excel, Outlook, calendaring and Word
Knowledge in supervising, directing, and training employees

Skills

Excellent verbal and written communication skills in order to interact professionally and effectively communicate with a wide range of individuals in a diverse University community
Excellent customer service skills with the ability to remain calm and professional in stressful situations
Data management and tracking skills
Demonstrated ability to maintain confidentiality
Records maintenance skills
Skills in the use of personal computers and related software applications

Abilities

Ability to maintain composure in stressful and busy situations
Ability to maintain high accuracy and work quality standards
Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
Ability to use independent judgment and to manage and impart confidential information
Ability to work effectively in a team environment

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/4924833/lead-pc-service-center

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Job Details